Clatterbridge Cancer Centre - Liverpool opens with digital patient flow


The new Clatterbridge Cancer Centre - Liverpool, part of The Clatterbridge Cancer Centre NHS Foundation Trust, has launched with specialist digital patient flow technology to help improve the patient experience and drive efficiency across its cancer clinics

Clatterbridge Cancer Centre - Liverpool

The 11-storey hospital is part of a £162m investment in transforming cancer services across Cheshire and Merseyside.

The hospital has deployed a central outpatient flow management platform to allow staff and clinicians to track the location and status of patients for the duration of their appointment, as well as room and resource management to control clinic allocation and room occupancy across its three sites.

Jeni Bradshaw, Digital Programme Manager at The Clatterbridge Cancer Centre NHS Foundation Trust, said: “The technology is helping us operate much more efficient clinics. Many patients have already commented on how easy and straight forward the process is.”

The trust has also introduced self-service kiosks to allow patients to register their arrival without attending reception and digital patient calling screens to transfer patients from waiting areas to clinic rooms when appropriate.

The project has been delivered alongside digital patient flow management experts, Intouch with Health.

She continued: "A quick check-in process with no queues and clear instructions on where to wait, followed by discreet, clear instructions when the clinician is ready to see the patient makes a huge difference to their overall experience.

Many patients have already commented on how easy and straight forward the process is.

The technology is helping us operate much more efficient clinics. Staff are notified of a patient’s arrival on the live dashboard and can see which clinic they are attending and which waiting room they have been directed to.

Staff know where each patient is and are able to call them forward using the digital screens in that location.

It gives them visibility as to which patients have arrived, which haven’t, where they’re located, which have been called forward for their appointment and when they have been seen by a clinician.

This is all supplemented by the digital management of clinic allocation and room utilisation across our three sites using the central dashboard.

Clinical staff can review room availability and arrange job plans accordingly with access to a clear view of clinics across the whole trust, which has previously been difficult to visualise.”

More on Clatterbridge Cancer Centre

The Clatterbridge Cancer Centre is one of the largest, networked cancer centres in the UK, employing 1,000 staff members and treating 30,000 patients each year.

Combining world-class clinical services, research and academic excellence, the centre is one of the UK’s leading providers of non-surgical cancer treatment including pioneering chemotherapy, radiotherapy and eye proton therapy.

As well as caring for more than 2.3million people in Merseyside, Cheshire, North Wales, the Isle of Man and parts of Lancashire, its reputation and specialist services attract national and international cancer patients.

Consistently rated one of the best-performing hospitals, in the Care Quality Commission’s national inpatient survey (April 2015), Clatterbridge achieved the top scores in England on 6 measures including cleanliness, privacy and being told about possible side-effects of medication.

For more information, visit or @CCCNHS on Twitter.

The Clatterbridge Cancer Charity: The charity needs to raise £2 million every year to help offer the most up to date treatment, vital research, world class equipment and life-changing support services to our patients and their families.

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