Imprivata enables Coventry trust to deliver secure home working

Imprivata Confirm ID for Remote Access implemented over a weekend providing uninterrupted health services to the public

Imprivata has provided its Identity and Authentication management solution to Coventry & Warwickshire Partnership Trust to enable staff to work securely from home

Imprivata provided free-of-charge licenses for its Identity and Authentication management solution for remote working, enabling Coventry & Warwickshire Partnership Trust to deliver secure home-working capabilities to more than 4,000 frontline care providers and back-up staff.

Imprivata Confirm ID for Remote Workers has enabled the trust to quickly and efficiently provide two-factor authentication for secure remote access to key systems and sensitive data.

Users were able to self enrol their mobile devices from any location by downloading the Imprivata Confirm ID application from the Apple App Store or Google Play.

The deployment started ahead of the national lockdown announcement in March, when Coventry & Warwickshire Partnership Trust decided to get ahead of events and prepare for staff to work safely from home – in a way which would enable the trust to continue to deliver vital services to the public without interruption.

Our task was to provide full remote access to trust facilities, not just for the clinicians, but for all staff, to all the systems, folders and documents they needed to do their jobs when working safely from home

Yusuf Bhayat, IM&T technical operations manager at Coventry and Warwickshire IT Collaborative said: “Our task was to provide full remote access to trust facilities, not just for the clinicians, but for all staff, to all the systems, folders and documents they needed to do their jobs when working safely from home.

“Imprivata Confirm ID enabled us to deliver this all over a weekend ahead of the impending COVID-19 lockdown. Imprivata Confirm ID has literally been a lifesaver.”

Jaswinder Sian, front office services manager at the trust, added: “Using Imprivata Confirm ID meant staff didn’t need to use physical tokens to gain access. This enabled rapid deployment of the solution as we didn’t have to procure, configure and distribute physical tokens for more than 4,000 employees, which would have severely slowed down the process and put people at risk.”

Primary care clinicians and admin staff alike readily accepted the solution and the new ways of working as they proved simple to adopt.

And the feedback from clinicians is that they can successfully conduct surgeries, hold online consultation sessions, prescribe and have prescriptions printed with no breaks in service to the public.

The proven ability to work remotely and securely, and provide continued services to patients, will surely open up many possibilities for harnessing technology going forward, not least, telehealth and remote consultations

Dan Johnston, clinical workflow specialist at Imprivata, said: “At Imprivata we have been primed to support the NHS during the COVID-19 emergency.

“Working with the team at Coventry and Warwickshire has demonstrated just what can be achieved with our technology.

“The proven ability to work remotely and securely, and provide continued services to patients, will surely open up many possibilities for harnessing technology going forward, not least, telehealth and remote consultations.”

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