The latest technology from Veolia Water Technologies UK helped to solve a water system breakdown at Halton General Hospital within half an hour and without needing to dispatch system engineers.
Since it was first installed in July 2019, the VWT water treatment system in the hospital’s endoscopy department had provided reliable, efficient performance.
The reverse osmosis system, which comprised of VWT UK’s Thermapure 300 Duplex Unit, as well as the company’s AQUAVISTA Portal digital monitoring system, had supplied water to washers in the facility, effectively upholding water quality levels in the process.
However, following a sudden change to the hospital’s water supply, the system was unable to function – preventing any supply of water.
Simon Whittingham, service support manager for process water at VWT UK, explains: “Due to the change to the hospital’s water system, microbial levels in the water dropped below what the system had been initially programmed to recognise.
“Unusually, the water had become too pure and was no longer triggering a response from the existing Thermapure 300 Duplex Unit.
“Fortunately, as the client was signed up to our AQUAVISTA Portal digital monitoring services, we were able to resolve the problem over the phone incredibly quickly.”
The team was able to utilise remote access to the hospital’s portal dashboard to identify the issue, before recommending an effective remedy to the on-site technicians.
As such, the hospital was able to get the system back up and running within 30 minutes.
Use of the ground-breaking cloud-based dashboard interface helped to mitigate the potential for on-site disruption, which, in turn, could have adversely affected patients and staff.
Paul Jones, Halton Hospital’s estates team leader, said: “Thanks to the AQUAVISTA Portal digital monitoring service we were able to resolve a small technical issue before it snowballed into a disruptive episode, which would have affected work on site.
“The speed with which VWT UK was able to identify, and then rectify, the issue was really impressive.
“Ultimately, without the AQUAVISTA Portal monitoring service in place we would have had to call a VWT UK engineer out to site and could have potentially lost crucial access to our washer systems for 24 hours.”
AQUAVISTA Portal is part of VWT’s suite of AQUAVISTA digital services, an all-in-one solution for intelligent water management.
The system allows for the complete monitoring of all fixed installations and mobile water treatment units.
And the cloud-based service also enables remote access for users and technicians alike, guaranteeing simpler management for each process engineer and site operator.
And it can provide equipment data in real time and send important alerts to users’ tablets or smartphone devices.
