South East Coast Ambulance Service improves HR efficiency with Selenity

Management software helps trust move away from paper-based systems and drive efficiencies

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) is driving efficiencies through the Human Resources (HR) department with the implementation of management software, Selenity ER Tracker.

The trust’s goal was to enhance its case management processes and move away from manual spreadsheets and paper-based systems.

The HR department knew it needed software which would amalgamate and store all correspondence associated to casework in one central location; ensuring that information and knowledge was accessible across the team at the same time as enhancing the overall reporting capabilities.

Karen Lavender, HR policy and ER manager, said: “After reviewing a whole host of systems, we recognised that Selenity ER Tracker was the best choice because of its extensive functionality.

Selenity’s ER Tracker will allow us to pull together historic and current case information, eliminating our previously-siloed approach and helping us spot trends and patterns – ultimately allowing us to drive meaningful change

“It provided us with a flexible solution for tracking, recording and monitoring all our HR cases, alongside allowing us to easily share relevant information with managers.

“Our previous spreadsheet-based system made it difficult for the team to compare cases and identify trends, so we’re looking to fully embrace the reporting capabilities of ER Tracker.”

With intuitive dashboards configured to the trust’s HR policies, Selenity ER Tracker will provide the team with a visual case timeline; not only increasing visibility and improving compliance, but also helping the department to stay on top of deadlines and allowing managers to review progress to ensure that cases are on track.

The ability to pro-actively manage grievances, disciplinaries, appeals and capability cases means the department can look to increase its resolution rate and thereby reduce case costs.

Lavender said: “With an average of 17 new cases per month, we have a responsibility to ensure that our employee relations cases are completed in a timely manner.

“Selenity’s ER Tracker will allow us to pull together historic and current case information, eliminating our previously-siloed approach and helping us spot trends and patterns – ultimately allowing us to drive meaningful change.”

By securely consolidating information, the HR department will now be able to easily track case process in real-time, as well as prioritising and reviewing open cases

Andy Shettle, chief product officer for ER Tracker at Selenity, adds: “Tackling paper and manual processes is a key part of the transformation taking place in HR departments across the country.

“By securely consolidating information, the HR department at SECAmb will now be able to easily track case process in real-time, as well as prioritising and reviewing open cases.

“This increased visibility delivers proof of policy compliance, but also enables the department to carry our continual improvement and increase the efficiency of their ER caseloads.”

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