Technology helps take strain off reception
Cheddar Medical Centre in Somerset has selected Jayex's Enlighten waiting room management solution to increase productivity, improve patient flow and release more time for care. The practice will be using the technology to provide up-to-date demographics, trend information and to inform purchasing decisions through controlled patient feedback. Among the features are an auto arrivals touch-screen interface and next patient call boards. Pauline Drummond, practice manager, said: "Our receptionists' time is almost totally taken up by the process of manually checking patients in and answering repeated questions. The result is not only a lengthy wait time for the patient, but a huge administrative burden for reception staff when they could be undertaking other critical tasks." Bob Marsh of Jayex Technology added: "By offering patients the flexible, easy-to-use option alongside standard reception services, Cheddar Medical Centre is meeting the NHS mandate for patient choice and improving the patient experience, which has a direct impact on their Quality and Outcomes Framework score."
