NHS Digital partners with Egress to support the UK’s secure healthcare communications network

NHS Digital switches supplier to improve user experience and email security in NHSmail

Egress’s Protect solution will be integrated into NHSmail to offer enhanced protection and improve the user experience.

NHSmail is used by up to 1.5 million healthcare staff daily and is the largest closed secure email network in the UK.

Today’s announcement by Egress comes as part of NHS Digital’s commitment to using innovative technology to transform the UK healthcare landscape.

Egress Protect improves healthcare practitioners’ experience by enabling them to use NHSmail to send encrypted emails to unsecure domains, including patients and other areas of the health and care system, as well as offering automatic decryption for inbound email.

Modern and efficient healthcare requires an accessible and secure communication network built on the best data security and IT architecture available

This allows those recipients of NHSmail emails that are encrypted using Egress Protect to read and reply free of charge via an easy-to-use online portal or using Egress’ free app for Outlook integration.

Consequently, secure email communication is available free of charge and in a simple and accessible way, to everyone who needs it.

Egress Protect is already used by many local government organisations and major private healthcare providers in the UK and will streamline communications between these organisations and the NHS.

Following an initial pilot phase, Egress is now the new provider for sending sensitive emails from NHSmail accounts encrypted to external email accounts.

Chris Parsons at NHS Digital said: “NHSmail is already a safe, secure email system, used by almost 1.5 million health and care professionals enabling them to send sensitive information and deliver effective care.

“The partnership with Egress will continue to build on this, delivering an effective user experience, supporting security and compliance with GDPR with detailed auditing and reporting.”

The partnership with Egress will continue to build on this, delivering an effective user experience, supporting security and compliance with GDPR with detailed auditing and reporting

Tony Pepper, chief executive of Egress, added: “Modern and efficient healthcare requires an accessible and secure communication network built on the best data security and IT architecture available.

“At Egress, we deliver innovative email security solutions that make it easy for users to protect data and meet compliance requirements, and then, quite simply, get on with their day-to-day work.

“We look forward to an ongoing relationship with NHS Digital, supporting them in the delivery of this critical communication network.”

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