Servelec and EBO.ai to create AI-enabled EPR to transform patient services

Partnership will integrate AI-powered virtual agents with the Rio electronic patient record system to give patients more control

Servelec has announced it will be working with AI firm, EBO.ai, to integrate its AI-powered virtual agents with its Rio electronic patient record (EPR) system.

Starting with two trusts, East London NHS Foundation Trust and Somerset Partnership NHS Foundation Trust, the integration will give patients control over their interactions within their care plan.

It will allow them to schedule, rearrange, and follow up on appointments through a variety of digital channels.

These conversations are automated, eliminating unnecessary administration and saving time and money while providing patients with 24/7 access to manage their healthcare services.

By automating patient contact, we’ll help trusts work more smartly, get a better understanding of patient’s needs, and reduce costs, all while delivering a better user experience and improved quality of care

The collaboration will deliver patient insights to help the trusts manage their resources and better understand patient needs.

The AI Virtual Agents will also reduce the number of appointments not attended by patients, support discharge follow ups, provide alerts and notifications, and enable patient self assessments.

Steve Wightman, sales director at Servelec, said: “We’re excited to be working with EBO.ai on this initial technical evaluation as part of our AI strategy.

“Through our work we aim to address the NHS’s goals within patient engagement and self management and we’re confident patients cared for by these trusts will appreciate a better digital experience while clinical and administrative staff will value the hours saved managing appointments.

“As an open technology provider, we seek out opportunities to collaborate with partners so that patients can reap the benefits of a joined-up approach to their care.

“And our Rio system supports the vision of every patient having one fully-integrated record to enable the very-best and most-efficient healthcare.

As an open technology provider, we seek out opportunities to collaborate with partners so that patients can reap the benefits of a joined-up approach to their care

“By automating patient contact, we’ll help trusts work more smartly, get a better understanding of patient’s needs, and reduce costs, all while delivering a better user experience and improved quality of care.”

Dr Gege Gatt, chief executive at EBO.ai, added: “Our relationship with Servelec will vastly improve the way patients interact with their healthcare providers by giving them more control and flexibility.

“AI Virtual Agents have significant potential to transform how society operates, and their use in the health sector is one of the most potentially-valuable applications of this technology.”

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