- 83% believe greater technology investment can help to attract a younger workforce
- 74% agree that technology helps to deliver better quality care
- The current standard of technology at work is a source of stress for 49%
- 58% suffer from building connectivity not-spots forcing some (24%) to revert back to older ways of working
- 79% feel that involving PPI groups in the development of technology would be beneficial
- Through its Vanguard Programme, BT co-creates tailored technology alongside NHS Trusts to address common deployment challenges
Nearly three quarters of NHS staff believe technology could help transform patient care in England, with more than 80% claiming it could attract more ‘digital natives’ into the workforce, according to a new study by BT.
The research, which polled respondents at 136 different NHS and integrated care organisations within the NHS, indicates that staff view technology as a key aspect of healthcare, but the intended benefits are not always felt where they are most needed.
While the study proves the need for new technology, it also notes the challenges reported by NHS staff on how health services are adopting this technology on the frontline, with 77% of respondents citing a lack of funding as a major hurdle, while a lack of existing skills and resources (75%) and areas with no connectivity (58%) are also issues.
This is about making sure technology is a driver: easing staff stresses, supporting recruitment, unlocking digital transformation, and delivering better patient outcomes
And the research suggests that greater communication around technology adoption will help overcome these barriers, with half agreeing that regular feedback sessions (50%), evidence of benefits (51%), and having a clear roadmap (55%) will improve technology adoption and enhance their own role.
There are also strong calls for more co-creation during the development of solutions, with 79% citing the benefits of (patient, public involvement (PPI) groups as part of any technology design or deployment project within the NHS.
Staff are the enablers
The study shows that healthcare professionals view technology as having an important role to play in addressing one of the biggest issues facing the NHS today – staff shortages.
A total of 74% want their organisation to invest more in new technological solutions and software to help attract new staff, and 83% think it can help to attract a younger workforce from digitally-native generations.
Despite recognising the benefits digital technology can bring for healthcare services, the study also shines a light on some of the challenges to progress.
The current standard of technology remains a source of stress for nearly half (49%) of NHS staff who are under considerable pressure, and staffing levels and burnout (42%) are seen as the biggest barriers, outside of funding, to digital transformation.
This is followed by cultural resistance to change (37%) and workforce availability and capability (37%), and 75% feel that team capacity – a lack of relevant skills and/or resources – is slowing innovation.
There are calls for more co-creation during the development of solutions, with 79% of survey respondents citing the benefits of patient, public involvement groups as part of any technology design or deployment project within the NHS
Evolving infrastructure through collaboration
While healthcare professionals say the approach to technology adoption needs to evolve, so too does the infrastructure required to support the latest innovation.
The NHS finds itself under immense pressure and it needs partners that are able to really listen and co-create solutions that have a positive impact on workloads and patient experience
However, fully-connected, interoperable systems which enable staff to seamlessly connect to apps and solutions are seemingly a little way off.
Nearly all respondents (98%) agree that network, Wi-Fi infrastructure and mobile technology are critical to future innovations in the delivery of healthcare; but 58% suffer from building not-spots (areas that receive little or no connectivity) and 51% have to switch between devices to carry out tasks.
Consequently, 59% cite difficulties implementing new technology with existing systems and almost one in four (24%) have reverted to older processes due to connectivity issues.
Professor Sultan Mahmud, BT’s director of healthcare, said: “It’s clear from this research that NHS staff have a real belief in technology and its potential for delivering greater healthcare for everyone.
“However, it’s also clear that we need to work together to evolve the approach to adoption and infrastructure.
“This is about making sure technology is a driver: easing staff stresses, supporting recruitment, unlocking digital transformation, and delivering better patient outcomes.
Our mission is to share healthcare learning and support innovation, and the future of our healthcare system is dependent on working with partners that have similar commitments
“The NHS needs partners that will stand alongside it shoulder-to-shoulder, and BT is proud to be on that journey.”
To support NHS trusts with this ongoing challenge, BT has launched its Vanguard Programme.
The ‘clinically-led, digitally-enabled’ programme sees BT partner with NHS trusts to co-create technology that is specifically developed for the challenges healthcare providers face.
The programme focuses on the needs of patients, clinical staff, administrators, and the many others who are critical to delivering care.
Dr Tim Ringrose, president of digital health at the Royal Society of Medicine, said: “The NHS finds itself under immense pressure and it needs partners that are able to really listen and co-create solutions that have a positive impact on workloads and patient experience.
“We can all see the potential technology can have, but right now it’s not always deployed in the right ways.
“Our mission is to share healthcare learning and support innovation, and the future of our healthcare system is dependent on working with partners that have similar commitments.”
