Life-saving dispatch app launched by London's air ambulance and EE

Published: 25-Feb-2015

Mobile app increases emergency dispatch efficiency by automatically providing trauma teams with incident information via EE 4G

A revolutionary new mobile app and EE’s 4G network are helping London’s Air Ambulance to save lives by reducing the time it takes to dispatch the charity’s advanced trauma teams by up to two minutes.

Developed by mobile app developer, Mubaloo, and EE, the app increases emergency dispatch efficiency by automatically providing London’s Air Ambulance trauma teams with incident information via EE 4G to help them reach patients quicker than ever before.

Out of the 5,000 emergency 999 calls that the London Ambulance Service emergency operations centre receives each day, a paramedic dispatches London’s Air Ambulance advanced trauma teams to around 2,000 patients every year. The trauma team responds using a helicopter by day and rapid response cars by night or in adverse weather. The app, which runs on 4G tablets, has reduced the time it takes for London’s Air Ambulance to dispatch trauma teams by up to two minutes, with rapid-response cars now being dispatched in as little as 10 seconds with all crucial incident and navigation data in hand.

Details of the incident are now transmitted directly over 4G to trauma teams via the app, including incident information, navigation details with real-time flight and route data, allowing doctors and paramedics to focus on getting to the patients as quickly and safely as possible.

The creation of the customised app by Mubaloo is the latest development of a lon- running relationship between London’s Air Ambulance and EE. The two companies have been working together for 18 months, developing new ways of using 4G to boost efficiencies and helping to save the lives of Londoners and visitors to the capital.

Dr Gareth Grier of London’s Air Ambulance, said: “Out of the 5,000 emergency calls that are received every day, we typically see six patients whose injuries are so critical that they need additional specialist treatment on-scene before they get to hospital. Even reducing the time we take to get to our patients by 10 seconds could, in some instances, mean the difference between life and death.”

Gerry McQuade, chief marketing officer at EE, added: “This is a fantastic example of how 4G and mobile technology is helping organisations to improve performance, even in the mos- critical applications such as emergency services and healthcare. In the hands of the brilliant London’s Air Ambulance team, the speed and reliability of EE’s 4G network, combined with a bespoke application by Mubaloo, is creating crucial efficiencies that are actually helping to save lives.”

EE and Mubaloo have developed the app for London’s Air Ambulance by studying and understanding the dispatch process in detail, including reviewing how data from 999 calls is processed, the o- board requirements of the helicopter response team, and the navigation challenges the London’s Air Ambulance road response teams face.

The app is the first of its kind in the world and further cements the reputation of London’s Air Ambulance as a leader at the forefront of innovation in pre-hospital medicine. The app is an example of EE Customised Apps in which EE and Mubaloo build bespoke, intuitive apps that integrate with businesses’ existing systems to improve efficiencies and business performance.

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